SHIPPING AND RETURNS POLICY
SHIPMENTS
Our shipments have a cost of 5 euros for all of Spain, including the Canary Islands and the Balearic Islands, up to 70 euros. From that amount, shipping will be free. For international shipments to Europe, the cost will be 12 euros.
Your order will take a maximum of 72 hours to reach you if you live in Spain, and up to 7 working days if you live outside of our country.
RETURNS
Based on art. 44 of Law 7/1996, of January 15, on Retail Trade Regulation, the client will have the right to withdraw the requested order within a period of fifteen (15) business days after receiving it, prior communication through our address elmascanalla@elmascanalla.com indicating the causes / reason for the return.
Our return policy is 15 days, if more than 30 days have passed since the moment of purchase, unfortunately we cannot offer you a return.
To be able to make the return, the garment must be unused and in the same condition as when we sent it. You must send the garment to the following address:
C/ San Julián del Camino 3 3D
28050 Madrid
REFUND
Once the garment has been reviewed, we will send you an email notifying you that it has arrived and we will notify you if we have accepted or rejected the refund. If accepted, we will refund your money in full.
If you have any questions, do not hesitate to contact us: elmascanalla@elmascanalla.com.
